Order, Payment & Refund Policy

Design and order completion times begin from the date payment is completed, not from the date the order is sent or contact is made.

We are not responsible for any delay resulting from payment not being completed or being delayed.

The customer may request a refund within 24 hours only from the time payment is completed.

After that, the order is placed in the production schedule and work begins, whether it is a ready-made or a new design, as the order's slot is reserved within our limited capacity.

Once work on the design has started and been shared with the customer, the amount paid cannot be refunded, as the design is created specifically for the customer and work begins as soon as the order is confirmed.

If a refund is approved, the amount is returned through the same payment method used.

If payment was made by bank transfer, the refund is made by bank transfer.

If payment was made through a SADAD payment link, the refund is made through the SADAD system.

The customer bears all bank, payment gateway or transfer fees resulting from the refund, which are deducted from the refunded amount where applicable.

Printed products cannot be returned or exchanged, as they are produced and printed specifically to the customer's order.

The exception is an error or defect on our part, in which case the order is handled and replaced with a sound product.

All turnaround times begin after payment is completed and the order is confirmed.

New design: 7–21 business days.

Ready design: 1–7 business days.

Revisions: 3–7 business days. Additional revisions or feedback submitted in multiple stages may increase the turnaround time.

Video: 10–15 business days after approval of the base design. Additional revisions may increase the turnaround time.

Cards & envelopes: 5–15 business days.

Printed products: 3–15 business days, including cups and other printed products, depending on the product, quantity and requirements.

1. Work begins after payment is completed and the order is confirmed.

2. Initial design concepts are prepared within the applicable order timeframe.

3. After receiving the initial concepts, the customer selects the preferred design and sends all required comments and revisions.

4. After the design direction is approved, we provide a selection of font options to choose from.

5. We complete the requested revisions and send the updated version for review.

Please send all required comments and revisions at once as far as possible, as requesting additional revisions or sending comments in stages may increase the order completion time.

The order includes 3 revisions.

Additional revisions: 30 QAR per additional revision.

Requesting additional revisions may increase the total completion time.

Changing the color or form/style of a ready design: additional 50 QAR.

If the selected design does not include a special logo and the customer requests the logo file in a printable format, an additional 100 QAR is charged for providing the file.

All designs provided by The Graphics House are our own work and may not be copied, reproduced, modified, or used in any way that violates our design rights.

We decline to create or accept any order that involves copying, imitating, or replicating the designs of other designers, out of respect for creative effort and intellectual property rights.

Every designer has their own signature and identity, and we always strive to deliver original and distinctive work to our clients.

The Graphics House does not permit the theft, copying, imitation, recreation, reproduction, or unauthorized use of its designs to create similar designs, whether AI or any other method is used, and whether the use is personal or commercial.

Customers may not resell our designs or design elements, use them in other products or projects, or provide them to another person, company or designer for copying, modification, recreation, or imitation without prior permission from The Graphics House.

The customer is not permitted to remove, hide, alter, replace, crop out, or manipulate The Graphics House logo/branding on a delivered design without our prior permission.

Customers are not permitted to modify delivered designs without prior permission from The Graphics House, whether through artificial intelligence, design software, photo-editing applications, online editing tools, or any other method or technology.

Customers must not upload our designs to AI platforms or AI tools for the purpose of modifying the design, recreating it, replicating or imitating it, extracting elements from it, removing our logo, generating a similar or matching design, or using the design as a reference/input to create another design.

The Graphics House has the right to display and publish completed client designs after the client's event has ended and after we have confirmed that it has ended.

The design may be displayed on The Graphics House website, social media accounts, portfolio, and marketing materials used to showcase our work and services.

We make sure not to publish the design before the event has ended, to protect the client's privacy and event details.

If you wish to edit or print the file, please open it using Adobe Photoshop to ensure it displays and functions correctly.

We do not add music to videos under any circumstances. Sound effects that do not contain music may be added.